Help and FAQ

Standard delivery takes 3 to 5 working days. Order express before 2pm on a weekday and it arrives the next working day. You get a tracking link by email as soon as the box is sealed.

Yes. Someone 21 or over has to sign and show photo ID. We cannot leave alcohol on a doorstep, in a porch, or with a neighbour, whatever the note on your account says.

A driver licence, a state ID card, a passport, or a military ID. It has to be the original, not a photo of one. See our age policy for the full rules.

The driver leaves a card and takes the order back to the depot. You can rebook once free through the tracking link. After that a redelivery fee applies.

Standard delivery is $12, and free on orders over $150. Express is $25 and arrives the next working day. Full detail sits on the delivery page.

No. Spirits can only be shipped to a customer in the states that allow it, and the list is short. Enter your zip code at checkout and we will tell you before you pay.

Only before the box is sealed, which is usually within an hour. Email us straight away with your order number. After that the courier has it and the address is fixed.

Photograph the box and the bottle, then email us within 48 hours. We replace it or refund you, and we pay the return cost. Keep the packaging until we have replied.

Sometimes. The seal has to be unbroken and you need to tell us within 30 days. Alcohol returns are restricted by law in many states, so we cannot promise it every time.

Yes, if the bottle is faulty. Corked, oxidised or contaminated bottles are replaced or refunded. Keep the bottle and whatever is left in it, because we usually need it back.

We process it within one working day of agreeing it. Your bank then takes 3 to 5 working days to show the money. It goes back to the card you paid with.

Only if it is faulty or we engraved the wrong thing. Personalised bottles cannot be resold, so a change of mind is not covered. Check your spelling carefully at checkout.

Yes. Put their address in as the delivery address at checkout. The packing slip never shows a price.

Yes, and it is free. Type it at checkout and we write it on a card by hand. There is room for about 40 words.

Yes. Whoever takes the box must be 21 or over and show photo ID. Tell them it is coming, because a surprise delivery often fails at the door.

A gift card always fits and never arrives at the wrong address. Otherwise start with our gift range and shop by budget.

Yes. Tick gift wrap at checkout and every bottle in the order is wrapped. Multi bottle orders go in one box with dividers.

We buy from distillers and licensed distributors, never the resale market. Fill level, seal, capsule and label are checked and photographed before we list it.

Yes. Ask us and we will send the purchase record for any bottle over $500. We would rather you asked than wondered.

It means the spirit went into the bottle at the strength it left the barrel, with no water added. That is usually 50% to 65% ABV rather than the normal 40%.

NAS stands for no age statement. The bottle does not say how long the spirit aged, usually because it blends several ages together. It is not a mark of quality either way.

Often, yes. Tell us what you are after and we will check what our distributors hold. There is no charge for looking.

Yes. Anything over $500 ships insured for full value with a signature required. It travels in a moulded insert inside a double wall box.

Email gets an answer within one working day, usually much sooner. WhatsApp is quickest during opening hours.

Use the tracking link in your dispatch email. If there is no link yet the order has not been sealed. You can also track it on our contact page.

Yes, during opening hours. We cannot take card details over the phone, so we send you a secure payment link instead.

Yes. Tell us roughly what you need and how often. Trade and corporate accounts get their own pricing and a named contact.

All major cards, plus the wallets your phone supports. Payment is handled by our provider, so we never see or store your card number.

No. You can check out as a guest. An account only saves your address and keeps your order history in one place.

If you have a confirmation email, yes. If nothing arrives within 15 minutes check your spam folder, then email us.

Yes, if the box is not sealed yet. Email us with the order number as soon as you can. Once it is with the courier it becomes a return instead.