The short version
If a bottle arrives broken, is the wrong item, or is faulty, tell us and we will replace it or refund you, and we pay the return cost.
If you simply changed your mind, email us within 30 days with the seal unbroken and we will do what we can. Alcohol returns are restricted by law in many states, so we cannot promise it every time. Nothing here affects your statutory rights.
How to start a return
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Email us within 30 days
Send your order number and a photo of the problem. Do not post anything back yet.
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We reply within one working day
Most cases are settled on that first reply. We will tell you if we need the bottle back.
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We arrange collection
If the bottle has to come back we book and pay for the courier. Keep the original box if you can.
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Refund in 3 to 5 working days
The money goes back to the card you paid with. Your bank decides when it shows.
What we can and cannot take back
| Situation | Can we take it back | What to do |
|---|---|---|
| Bottle arrived broken or leaking | Yes, always | Photograph it and email us within 48 hours |
| Wrong item sent | Yes, always | Keep it sealed and email us within 30 days |
| Bottle is faulty, corked or oxidised | Yes | Keep the bottle and what is left in it, then email us |
| Sealed bottle, you changed your mind | Sometimes, at our discretion | Email within 30 days. Seal must be unbroken |
| Bottle has been opened | No, unless it is faulty | Contact us and describe the fault |
| Engraved or personalised bottle | No, unless it is faulty or wrong | Contact us with photos |
Alcohol returns are restricted by law in many states, so some of this sits outside our control. Nothing here affects your statutory rights.
Returns and refunds
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Photograph the box and the bottle, then email us within 48 hours. We replace it or refund you, and we pay the return cost. Keep the packaging until we have replied.
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Sometimes. The seal has to be unbroken and you need to tell us within 30 days. Alcohol returns are restricted by law in many states, so we cannot promise it every time.
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Yes, if the bottle is faulty. Corked, oxidised or contaminated bottles are replaced or refunded. Keep the bottle and whatever is left in it, because we usually need it back.
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We process it within one working day of agreeing it. Your bank then takes 3 to 5 working days to show the money. It goes back to the card you paid with.
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Only if it is faulty or we engraved the wrong thing. Personalised bottles cannot be resold, so a change of mind is not covered. Check your spelling carefully at checkout.
Nothing matched that. Try a different word, or ask us directly.
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Opening hours
Mon to Sat, 9am to 9pm
Sun, 11am to 7pm